Refund policy

HOUSE OF AZZY

LUXURY LEATHER • SHEARLING

 

Return & Exchange Policy

We want you to love your jacket. If it's not right, here's how returns and exchanges work.

 

Your Right to Cancel (UK Consumer Contracts Regulations)

As a UK consumer buying online, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason. To exercise this right, let us know in writing (email is fine) within 14 days of delivery. You then have a further 14 days to send the item back to us.

Our Standard Return Window

In addition to your legal cooling-off right, we accept returns and exchanges within 30 days of delivery, provided the item is:

•           Unworn, unwashed, and unaltered

•           In its original condition with all tags and packaging attached

•           Not a final sale / clearance item (these are marked as non-returnable at checkout)

Condition of Returned Items

Because our jackets are made from genuine leather and shearling, we ask that items be tried on without being worn outdoors or in a way that marks, scents, or damages the material. Items showing signs of wear, odour (e.g. perfume, smoke), or alteration may not be eligible for a full refund.

How to Start a Return or Exchange

•           Email Support@houseofazzy.com with your order number and reason for return.

•           We'll send you return instructions and an address to send the item to.

•           Pack the item securely in its original packaging.

•           Once received and inspected, we'll process your refund or exchange within 5–10 business days.

Refunds

Refunds are issued to your original payment method. Please note your bank or card provider may take a few additional days to reflect the refund. Original shipping charges are non-refundable unless the item was faulty or incorrect.

Return Shipping Costs

•           If the return is due to a fault, damage, or our error: we cover return shipping.

•           If the return is a change of mind: the customer is responsible for return shipping costs, unless otherwise stated.

 

Faulty or Damaged Items

If your jacket arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Contact us at Support@houseofazzy.com with photos of the issue and we'll sort it out promptly.

 

Exchanges

For a different size or colour, we recommend requesting a return and placing a new order to guarantee stock availability, or contact us and we'll arrange an exchange where stock allows.

 

 

House of AZZY | houseofazzy.com | support@houseofazzy.com