Refund policy

Return & Refund Policy

At House of Azzy, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a simple return process.

1. Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must include all original tags, packaging, and accessories.
The item must not have been worn, washed, altered, or damaged.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: amanasgharaliuk@gmail.com

Please include:

Your order number
Customer name
Reason for return
Photos of the product (if the item is damaged or incorrect)

Our team will review your request and provide return instructions.

3. Return Shipping

Change of Mind Returns

If you change your mind or no longer want the product:

Return shipping costs are the responsibility of the customer.
We recommend using a tracked delivery service.
House of Azzy is not responsible for items lost during return shipping.

Faulty, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Please contact us within 7 days of delivery.
House of Azzy will arrange a suitable solution, including replacement, repair, or refund where applicable.

4. Refunds

Once we receive and inspect your returned item, we will send you confirmation regarding your refund.

Approved refunds will be processed within 5-10 business days to your original payment method.

Please note:

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
Refund processing times may vary depending on your payment provider.